How to Send a Troubleshooting Log

1. Click the StaffCounter icon in the menu bar and select “Report a Problem”. The troubleshooting log will be sent to the support team.

 

Log in to your account at data.staffcounter.net and open the “Support” page. Use the contact form to describe the issue.

 

2. Launch the Finder application and open the “Applications” folder. Right-click the StaffCounter app and select “Show Package Contents”. Navigate to “Contents” → “Resources” → “Logs”. Send the Internal.log file to the support team via email.