How to send a troubleshooting log

1. Click the Staffcounter icon in the system tray and select “Report a Problem”. The troubleshooting log will be sent to the support team.

 

Log in to your server account and open the “Support” page. Use the contact form to describe the problem.

 

2. Launch the Finder application and open the “Applications” folder. Right-click the StaffCounter icon and select “Show Package Contents”. Open “Contents”, “Resources”, “Logs”. Send the Internal.log file to the support team via email.