Managers with shared access can see encrypted data
Managers with shared access cannot view decrypted data by default. All information remains in encrypted, unreadable form.
To grant access to decrypted data, the director (the account owner granting access) must share their encryption keys with the manager (the account receiving access). In the director’s account, go to the Profile page and back up the keys to a text file.
On the Tools tab, click the Backup Keys command.
A JSON text file will be downloaded. Open it and change the email address from the director’s to the assistant manager’s email address.
The director must securely transfer this modified file to the manager. The manager then goes to their own Profile page, opens the Encryption section on the Tools tab, and uses the Restore Keys command to import the file. The system will automatically log them out. After logging back in, the director’s data will be displayed in decrypted form.