If the agent is configured so that it records through the microphone, then files with audio recording will come and they can be viewed and listened to on a separate page.
Using the filter, you can set the start date and end date of the viewing period.
The report is presented on audio files.
For each audio file, you can get the following data:
– The start time of the audio recording;
– Duration of audio recording;
– Listen to the audio recording.